DermaSpa Products Pte Ltd, parent company of 100% Pure Singapore] – Shipping & Delivery Terms
1. Delivery Timeframes & Execution
All delivery timeframes provided on our website are estimates only and are not guaranteed. 100% Pure Singapore will make every reasonable effort to dispatch and deliver goods within the stated timeframes. However, we shall not be held liable for any financial or material loss resulting from delivery delays.
All delivery timeframes provided on our website are estimates only and are not guaranteed. 100% Pure Singapore will make every reasonable effort to dispatch and deliver goods within the stated timeframes. However, we shall not be held liable for any financial or material loss resulting from delivery delays.
2. Transfer of Risk and Ownership
Risk of loss, damage, or destruction of the products passes to the customer immediately upon handover of the goods to our appointed third-party courier service or shipping carrier. Title and ownership of the products pass to the customer only upon full receipt of payment and successful dispatch from our facility.
Risk of loss, damage, or destruction of the products passes to the customer immediately upon handover of the goods to our appointed third-party courier service or shipping carrier. Title and ownership of the products pass to the customer only upon full receipt of payment and successful dispatch from our facility.
3. Incorrect Addresses and Failed Deliveries
The customer is solely responsible for ensuring that a complete and accurate delivery address is provided at checkout. If a delivery fails due to an incorrect address, missing contact information, or the customer’s failure to receive the parcel during scheduled delivery attempts:
The customer is solely responsible for ensuring that a complete and accurate delivery address is provided at checkout. If a delivery fails due to an incorrect address, missing contact information, or the customer’s failure to receive the parcel during scheduled delivery attempts:
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- The parcel may be returned to our warehouse.
- The customer will be liable for any additional re-delivery fees incurred.
- Original shipping fees are strictly non-refundable.
4. Damaged or Missing Shipments
Customers must inspect all parcels immediately upon delivery. Any claims for items damaged during transit, missing items, or wrong items received must be reported to our customer service team in writing within [e.g., 48 hours] of the recorded delivery time. Please retain all packaging materials and product conditions as photographic evidence will be required.
Customers must inspect all parcels immediately upon delivery. Any claims for items damaged during transit, missing items, or wrong items received must be reported to our customer service team in writing within [e.g., 48 hours] of the recorded delivery time. Please retain all packaging materials and product conditions as photographic evidence will be required.
5. Events Outside of Control (Force Majeure)
100% Pure Singapore shall not be held responsible or liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, severe weather, courier network disruptions, strikes, or government restrictions.
100% Pure Singapore shall not be held responsible or liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, severe weather, courier network disruptions, strikes, or government restrictions.
Shipping & Delivery Terms and Conditions
1. Third-Party Delivery Services
All deliveries are handled by third-party carrier services. Our preferred shipping partner is SingPost. By placing an order, you acknowledge and agree that your delivery is subject to the operating procedures, terms, and conditions of the respective carrier. For more details on service standards and limitations, please refer directly to the SingPost SmartPac Terms & Conditions.
All deliveries are handled by third-party carrier services. Our preferred shipping partner is SingPost. By placing an order, you acknowledge and agree that your delivery is subject to the operating procedures, terms, and conditions of the respective carrier. For more details on service standards and limitations, please refer directly to the SingPost SmartPac Terms & Conditions.
2. Dispatch Schedule & Order Processing
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- Standard Delivery: We utilize SingPost SmartPac for the majority of our shipments. Delivery is estimated to take three (3) working days, excluding the day of posting.
- Weekend Exclusion: To ensure parcel safety and prevent items from sitting in sorting facilities over the weekend, we do not post or dispatch orders on Fridays.
- Working Days: Delivery and dispatch timeframes refer to working days only (Monday to Thursday) and exclude Fridays, Saturdays, Sundays, and Singapore Public Holidays.
3. Limitation of Liability for Third-Party Carriers
Once a parcel is handed over to SingPost or any other appointed third-party courier, 100% Pure Singapore relinquishes physical control of the goods.
Once a parcel is handed over to SingPost or any other appointed third-party courier, 100% Pure Singapore relinquishes physical control of the goods.
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- Transfer of Risk: Risk of loss, damage, or delay transfers to the customer immediately upon handover to the carrier.
- Service Delays: We are not liable for any delivery delays caused by SingPost’s internal operational issues, peak seasonal volumes, or transit disruptions.
- Tracking & Delivery Status: For SmartPac deliveries, the delivery status updated on the official SingPost tracking system shall serve as final and conclusive proof of successful delivery.
4. Customer Responsibilities
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- Accurate Information: The customer must provide a complete and accurate delivery address (including correct postal codes and unit numbers). We are not responsible for lost or misdelivered mail due to incorrect address entries.
- Failed Deliveries: If a SmartPac delivery fails because it cannot fit into your letterbox and is forwarded to a post office for collection, it is the customer’s responsibility to collect it within SingPost’s stipulated timeframe. Uncollected parcels returned to us will incur re-delivery charges.
Dispatch & Delivery Schedule
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- Order Processing: Please allow 1 to 2 working days for us to pack and prepare your order for shipment.
- Friday Dispatch Rule: To prevent parcels from sitting in sorting facilities over the weekend, we do not post or dispatch orders on Fridays.
- Working Days: Delivery and dispatch timeframes refer to working days only (Monday to Thursday). They exclude Fridays, Saturdays, Sundays, and Singapore Public Holidays.
- Free Shipping Threshold: Enjoy complimentary Standard Tracked shipping via SingPost SmartPac on all orders.
Self-Collection
Prefer to pick up your items directly? We offer free self-collection at our warehouse:
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- Address: 8 Ubi Road 2 #08-01 Singapore 408538
- Operating Hours: Please call 90011732 for appointment for collection.
- Important: Please wait until you receive our official “Ready for Collection” email notification before heading down to our premises.
