100% Pure Singapore

Overview

Thank you very much for your purchase of 100% Pure products. We strive to ensure that all our products are checked properly before we dispatch but sometimes when a product is sealed, we may not be able to check the inside condition.

In any case where there is any product fault, we will gladly do an exchange of the item or a refund via your mode of payment.

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at janet@100percentpure.com.sg